Tag: #customerservice

  • NLP of Restaurant Guest Reviews on Tripadvisor

    NLP of Restaurant Guest Reviews on Tripadvisor

    This is a comprehensive study examining restaurant reviews on TripAdvisor across 31 major European cities. The research, based on a dataset scraped from TripAdvisor, aims to perform a sentiment analysis of reviews, exploring average ratings per city, vegetarian-friendly cities, and how local cuisine compares to foreign food. The analysis is carried out using Python, demonstrating…

  • Overview of AWS Tech Portfolio 2023

    Overview of AWS Tech Portfolio 2023

    This summary focuses on the extensive capabilities of Amazon Web Services (AWS) by 2023, highlighting its 27% year-on-year growth and a net sales increase to $127.1 billion. AWS emerges as the top cloud service provider, offering over 200 services including compute, storage, databases, networking, AI, and machine learning. It is constantly expanding operations, having opened…

  • Customer Churn/Retention Rate ML/AI Strategies that Work!

    Customer Churn/Retention Rate ML/AI Strategies that Work!

    Telco Customer Churn/Retention Rate ML/AI Strategies that Work! Machine learning could predict customers with high probability to churn! Cohort analysis is a way to understand customer churn (aka attrition). In doing so, we maximize the ratio max [ (Customer Retention Rate)/(Customer Churn Rate) ]